Frequently Asked Questions (FAQ) – Wallet.com.pk

🛒 Orders & Shipping

Q: How long does delivery take?
A: Delivery times vary by location within Pakistan. Most orders arrive within 3-7 business days after processing.

Q: Do you offer free shipping?
A: Yes! Free shipping is available on orders over 5000 PKR. Otherwise, a flat fee applies.

Q: Can I track my order?
A: Yes! Once shipped, you’ll receive a tracking number via email/SMS.

💳 Payments & Pricing

Q: What payment methods do you accept?
A: We accept:

Bank Transfer
Cash on Delivery (COD)

Q: Are prices negotiable?
A: All prices are fixed and listed in PKR (Pakistani Rupees).

Q: Is my payment information secure?
A: Absolutely! We use SSL encryption and do not store your card details.

🔄 Returns & Refunds

Q: What’s your return policy?
A:

Storage Bags: 60-day return for fabric defects only (not misuse).
Other Products: 30-day return if damaged, faulty, or incorrectly shipped.
Original packaging is required.

Q: How do I request a return?
A: Email [support@wallet.com.pk] with your order number, photos of the issue, and reason for return. We’ll guide you!

Q: How long do refunds take?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.

📦 Product & Quality

Q: Are your storage bags waterproof?
A: “Our standard storage bags are water-resistant, but not fully waterproof. For heavy-duty protection, check our ‘Premium’ line.”

Q: What if I receive the wrong item?
A: Contact us within 48 hours of delivery with photos of the incorrect product. We’ll arrange a replacement or refund.

Q: Do you offer warranties?
A: No warranties unless stated. Returns are covered under our 30/60-day policy.

📞 Contact & Support

Q: How do I contact customer service?
A: Reach us via:

📧 Email: [support@wallet.com.pk]
📞 Phone/WhatsApp: [Your Number]
🏢 Address: [Your Business Location]

Q: Do you have a physical store?
A: “No, we operate online only for nationwide delivery.”

🔎 Troubleshooting

Q: My discount code isn’t working. Help!
A: Ensure the code is valid and hasn’t expired. If issues persist, email us for assistance.

Q: Can I cancel my order after placing it?
A: Yes, if the order is unshipped. Contact us immediately!

Need more help? Visit our Contact Us page or message us on [Social Media Links].